Terms of Service

Who you are contracting with

Cleaning services are provided by CLEAN BEST GROUP PTY LTD (ABN 84 700 040 553), trading as Clean Best, of 54 Columbia Rd, Seven Hills NSW 2147. In these terms, “we” and “us” means that company, and “you” means the person or organisation engaging us.

This website

The content on cleanbest-commercialcleaning-matraville.com.au is general information about our cleaning services. It is not a quote, an offer or advice, and nothing on it forms a contract. We take care to keep it accurate, and we deliberately do not publish prices, drive times, ratings or statistics we cannot substantiate. If you spot something on this site that is wrong, tell us and we will correct it.

Quotes

We do not quote commercial premises without an on-site walkthrough. The walkthrough is free and carries no obligation. After it, we give you one fixed price in writing, together with a task list separated into every-visit, weekly and periodic work.

A quote is valid for 30 days unless it says otherwise, and it is based on the premises as we saw it. If the site, the scope, the frequency or the access hours change materially after the walkthrough, the price may change — and if it does, we will tell you in writing before we do any work at the new price.

Scope of work

What we clean is what the written scope says we clean. Anything not on it — deep carpet extraction, hard-floor stripping and resealing, external windows above ground level, kitchen exhaust cleaning, height-access work, builders cleans, hoarding or biohazard work — is quoted separately and is never assumed to be included.

Our cleaners do not move heavy furniture or stock, do not enter areas they have not been inducted into, do not handle your paperwork or personal belongings, and do not perform work they judge to be unsafe. Where a task cannot be done safely, we will tell you rather than do it badly.

Access, keys and security

You are responsible for giving us safe and lawful access to the premises at the agreed times, including any keys, swipe cards, alarm codes or building sign-in arrangements we need. Access details are documented before the first shift and are held only by the cleaner assigned to your site and their named supervisor.

If we cannot get in at the scheduled time through no fault of ours, we will attempt to contact you, and the visit may be treated as a completed visit and charged. Keys, cards and codes are returned when the agreement ends or when the assigned cleaner changes.

Scheduling and the arrival window

Matraville is serviced on a scheduled route. Your written agreement names an arrival window for your site. We commit to that window, and if we are going to miss it we will tell you before you notice rather than afterwards.

We do not commit to an exact arrival minute, and you should be cautious of any contractor who does. Traffic, weather, and a preceding site that needed longer than expected are real, and a window we can hold is worth more than a time we cannot.

Your obligations

You agree to tell us about anything on the site that affects how the work can be done safely — asbestos, chemical storage, forklift and vehicle movements, alarms, dogs, restricted or clinical areas, and any building rule that applies after hours. You also agree to give us somewhere to dispose of waste, and access to water and power where the work needs them.

Prices, invoicing and payment

Prices are fixed in writing before work starts and are exclusive of GST unless the quote says otherwise. Ongoing work is invoiced monthly in arrears unless we agree otherwise in writing. Payment terms are stated on the invoice. We do not publish a rate card, and no price is ever inferred from this website.

Changing or ending the agreement

Ongoing cleaning runs on a rolling agreement. Either of us may end it by giving 30 days notice in writing, for any reason or none. There is no lock-in contract and no exit fee.

Individual visits can be rescheduled or skipped by giving us reasonable notice — normally at least 24 hours before the visit — so the cleaner can be redeployed. A visit cancelled with less notice than that may be charged, because the shift has already been rostered.

If something is not right

Tell the supervisor whose number you were given, and do it while it is fresh. If the work has not met the written scope, we will re-clean the affected area before your next scheduled visit at no charge. Complaints about a clean should reach us within 48 hours of that clean, because after that a premises has been used and it is no longer possible for either of us to tell what happened.

End of lease cleaning, and what we do not guarantee

For end of lease work we clean against your agent’s exit condition report. If the inspection identifies a cleaning issue within the period stated in your quote, we return and rectify it at no charge.

We do not guarantee the return of your bond, and no cleaner honestly can. A bond outcome depends on damage, fair wear and tear, rubbish removal, garden condition and the agent’s own report — none of which a cleaner controls. Any company that guarantees your bond is guaranteeing something that is not theirs to give.

Damage, insurance and liability

We carry $20m public liability insurance and workers compensation for everyone on the roster. Certificates of currency are supplied on request. If we damage something, tell us immediately and we will deal with it through that cover.

To the extent permitted by law, we are not liable for pre-existing damage or wear, for damage arising from a defect or condition you did not disclose, for items of exceptional value left unsecured on site, or for indirect or consequential loss. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. If a service fails to meet a consumer guarantee, you are entitled to have the problem fixed and, where the failure is major, to cancel and obtain a refund of any unused portion.

Staff

Our cleaners are ours. During the agreement, and for six months after it ends, you agree not to directly employ or engage a cleaner or supervisor we introduced to you without our written consent. We invest in recruitment, police checks, WWCC clearances and training, and this clause protects that rather than your convenience.

Governing law

These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

Changes to these terms

We may update these terms. The version published on this page is the current one, and the date at the top shows when it last changed. Any change to the terms of an existing cleaning agreement will be given to you in writing.

Contact

CLEAN BEST GROUP PTY LTD, ABN 84 700 040 553, 54 Columbia Rd, Seven Hills NSW 2147. Phone 1300 494 983. Email hello@cleanbestgroup.com.au.